Privacy Policy

This Privacy Notice for Tourli ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Tourli is a travel planning application that helps you discover places, create itineraries, and plan trips using AI-powered recommendations. We offer our Services through our website and mobile apps on iOS and Android.

• Visit our website at tourli.com or any website of ours that links to this Privacy Notice
• Download and use our mobile application (Tourli) on iOS or Android, or any other application of ours that links to this Privacy Notice
• Use our travel planning, itinerary creation, place discovery, or AI-powered recommendation features
• Purchase subscriptions or creator content through our Services
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@tourli.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by visiting tourli.com/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On?
4. When And With Whom Do We Share Your Personal Information?
5. Do We Use Cookies And Other Tracking Technologies?
6. Do We Offer Artificial Intelligence-Based Products?
7. How Do We Handle Your Social Logins?
8. International Data Transfers
9. How Long Do We Keep Your Information?
10. How Do We Keep Your Information Safe?
11. Do We Collect Information From Minors?
12. What Are Your Privacy Rights?
13. Controls For Do-Not-Track Features
14. Do United States Residents Have Specific Privacy Rights?
15. Do Other Regions Have Specific Privacy Rights?
16. Do We Make Updates To This Notice?
17. How Can You Contact Us About This Notice?
18. How Can You Review, Update, Or Delete The Data We Collect?
19. Email Marketing

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Email addresses
• Phone numbers
• Contact preferences
• Travel preferences and interests
• Trip and itinerary data
• Saved places and locations

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/gb/privacy.

Social Login Data. We provide you with the option to register and log in using your Google account or Apple account. If you choose to register in this way, we will collect certain profile information about you from the authentication provider, as described in the section called "How Do We Handle Your Social Logins?" below.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server).
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device.

Like most online services, our servers and security systems log IP addresses and request details to detect fraud, abuse and attacks, including when you open a shared link. Server and error logs are kept for 30 days. Records of visits to shared guides currently have no fixed limit; we are introducing a 90-day limit.

Google API. We use Google Maps Platform APIs (including Google Maps API and Places API) to provide location-based services, place information, and mapping features within our Services. Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you.
• To fulfill and manage your orders, including subscriptions and creator content purchases.
• To provide AI-powered travel recommendations, including trip planning suggestions, itinerary generation, and place recommendations via our third-party AI service providers.
• To request feedback.
• To send you marketing and promotional communications. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you.
• To protect our Services.
• To monitor and improve service reliability using error tracking and crash reporting tools.
• To identify usage trends using product analytics to understand how users interact with our Services and improve them.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual's vital interest.

3. What Legal Bases Do We Rely On To Process Your Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.

If you are located in the EU or UK

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests.
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

If you are located in Canada

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

4. When And With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).
• Creator Marketplace. When you purchase content from third-party creators on our platform, we share necessary transaction information with the creator and our payment processor (Stripe) to facilitate the purchase.

Third-Party Service Providers

We use service providers who process data on our instructions and under contract. Your information may be shared with these providers as necessary:

• Supabase — Database hosting, user authentication and storage. supabase.com/privacy
• Stripe / Stripe Connect — Payment processing for subscriptions, creator marketplace purchases and creator payouts. stripe.com/gb/privacy
• Apple App Store and RevenueCat — In-app purchases and subscriptions on iOS. apple.com/legal/privacy · revenuecat.com/privacy
• Amazon Web Services (Amazon SES) — Email delivery for marketing, including its address checking and its suppression list of addresses that bounced or complained.
• Resend — Transactional email (confirmation links, receipts).
• Apple Push Notification service — Push notifications.
• Railway — Application hosting.
• Trigger.dev — Background jobs.
• Mapbox — Maps.
• OpenAI — AI-powered trip planning and recommendations; processes the content you submit when you use those features. openai.com/policies/privacy-policy
• Anthropic (Claude) — AI-powered trip planning and recommendations. anthropic.com/privacy
• Google Cloud AI (Gemini) — AI-powered trip planning and recommendations; processes the content you submit when you use those features. cloud.google.com/terms/cloud-privacy-notice
• Google Maps Platform — Place data, maps, and location services. policies.google.com/privacy
• Sentry — Error tracking and crash reporting to maintain service reliability. sentry.io/privacy
• PostHog — Product analytics and session replay to understand usage patterns and improve our Services (usage events; not used for email opens or clicks). posthog.com/privacy
• Meta (Facebook/Instagram) — Advertising measurement and retargeting via the Meta Pixel, loaded only with your consent. facebook.com/privacy/policy
• TikTok — Advertising measurement and retargeting via the TikTok Pixel, loaded only with your consent. tiktok.com/legal/privacy-policy
• Cloudflare — Website hosting and bot/abuse protection (Turnstile on our forms, a strictly-necessary security function). cloudflare.com/privacypolicy
• Amazon Route 53 — DNS (no personal data).
• Google Sign-In — Authentication provider. policies.google.com/privacy
• Apple Sign-In — Authentication provider. apple.com/legal/privacy

Our current list, with the country each processes in and the transfer safeguard we rely on, is at tourli.com/legal/subprocessors.

Creators you subscribe to or buy from see your email address and your subscription or purchase status. We also share data where the law requires, to protect people's safety, or with a buyer if Tourli is sold (we would tell you first).

5. Do We Use Cookies And Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders.

We use PostHog for product analytics to understand how users interact with our Services and to identify areas for improvement. We use Sentry for error tracking and crash reporting to maintain the reliability and performance of our Services. Both services may collect technical information such as your IP address, browser type, device information, and usage patterns.

Session replays. With your consent (or, outside the EU/EEA/UK, unless you opt out), PostHog may record anonymized session replays — a reconstruction of your interactions with a page — to help us diagnose issues and improve usability. Replays are configured to mask all text you enter or that is generated from your input, so we do not capture the contents of what you type.

Advertising pixels. With your consent, we load the Meta Pixel and TikTok Pixel to measure the performance of our advertising and to show you relevant ads. These are not loaded unless you accept marketing cookies, and they are not loaded if your browser sends a Global Privacy Control (GPC) signal.

Your choices. Visitors in the EU, EEA, United Kingdom, and Switzerland are shown a consent banner and nothing beyond strictly-necessary storage is set until you choose. Elsewhere, analytics run by default and you can opt out at any time. You can review or change your choices at any time using the "Privacy choices" link in our website footer. We honor the Global Privacy Control (GPC) signal as an opt-out of advertising/"sharing" cookies.

The main cookies and local storage we use on our website are:

• tourli_consent — remembers your cookie choices (strictly necessary).
• pb_unlock — remembers that you unlocked our free Playbook worksheets (strictly necessary).
• tourli_attribution (local storage) — remembers which campaign brought you to us, for analytics; stored only after you consent.
• Playbook progress (local storage: tcpb, tcpb-stamps, tcpb-northstar, tcpb-offer, tcpb-unlocked, pb-knowledge-roots) — saves your progress through our interactive Playbook tools on your device (strictly necessary/functional).
• PostHog cookies — set only after you consent to analytics, to measure usage and record session replays.
• Meta / TikTok cookies — set only after you consent to marketing, for advertising measurement.

6. Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI, Anthropic and Google Cloud AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

• Trip planning suggestions and personalised itinerary generation
• Place discovery and recommendations based on your preferences
• Travel information summarisation and research assistance

What Data Is Shared with AI Providers

When you use our AI-powered features, we may send the following information to our AI Service Providers: your travel preferences, destination details, dates, and any other information you provide as part of your trip planning queries. We do not send your account credentials, payment information, or other sensitive personal data to AI Service Providers.

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third-party AI Service Providers.

7. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your Google account or Apple account. Where you choose to do this, we will receive certain profile information about you from the authentication provider.

• Google Sign-In: We typically receive your name, email address, and profile picture.
• Apple Sign-In: We typically receive your name and email address. Apple allows you to hide your real email address using a private relay address.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. We do not access your contacts, friends list, or other social data through these sign-in methods.

8. International Data Transfers

In Short: We are based in the United Kingdom but use service providers located in the United States and other countries.

Tourli is based in the United Kingdom. Some of our service providers process data in the United States or other countries. Where data leaves the UK or EU we rely on an approved safeguard: for the UK, the UK–US Data Bridge where the provider is certified, or the International Data Transfer Agreement / Addendum; for the EU, the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses. The safeguard used with each provider is listed at tourli.com/legal/subprocessors, or ask us at privacy@tourli.com.

9. How Long Do We Keep Your Information?

We keep personal data only for as long as we need it for the purpose we collected it, and then for as long as we are required to by law or need to in order to establish, exercise or defend legal claims. The main periods are:

Some data is kept after you delete your account — see below.

When you delete your account

Your access ends immediately and we remove your account and the personal data linked to it, including your email subscriptions with Tourli and with any creator on Tourli, within 30 days. We keep:

• billing records, for tax and accounting, for 6 years, after which only the transaction record is kept with your name and email address removed;
• a record of your email consent choices, in a form that does not show your email address (up to 6 years);
• a scrambled record of your address only if an email to you bounced or you reported one as spam, so you are not contacted again by mistake;
• records of emails already sent to you (up to 13 months).

If you run a store, deleting your account is currently handled by our support team on request; the same periods apply.

You can delete your account from inside the iOS app (Settings → Delete Account) or by emailing us at the address in section 17. The 30-day period is a grace window during which the request can still be reversed by contacting us; at its end we permanently delete your authentication record, profile, trips, places, customer guides, push tokens, AI usage records, import history and the encrypted Sign in with Apple refresh token (and revoke it on Apple's side), send you a confirmation email, and then erase your email address, IP address and stated deletion reason from our deletion log.

Other records we keep after deletion, and why

• An audit record of the deletion request itself. This contains the deletion timestamp, an immutable internal user identifier, an irreversible cryptographic hash of your email address, and (if you signed in with Apple) an irreversible hash of your Apple identifier. These hashes cannot be reversed back into your email address or Apple identifier; they exist only so that the same identity cannot create a new account immediately after deletion. We rely on this to prevent abuse, payment chargebacks, and refund-fraud cycles. Legal basis: GDPR Art. 6(1)(f) and Recital 47 (legitimate interest in fraud prevention) and Art. 17(3)(e) (establishment, exercise or defence of legal claims). For US residents, this also falls under the CCPA §1798.105(d)(2) security-and-integrity exception.
• Apple In-App Purchases. Where you bought a subscription or guide through Apple's in-app purchase, Apple is the merchant of record and holds the customer-side billing and tax record under Apple's privacy policy; we only hold a payout-level reference.
• Backups. Database point-in-time backups maintained by our hosting providers roll over on the providers' own short rolling windows (typically days to a few weeks) and are not separately user-keyed. Personal data therefore expires from these systems on the providers' rolling cycles and is isolated from any further processing in the meantime.

Right to full erasure

If you are located in the EU, the UK, or another jurisdiction with a statutory right to erasure, you can ask us to delete the audit record described above (including the irreversible hashes that prevent re-registration). We will honour such a request unless one of the GDPR Art. 17(3) exceptions applies — most notably an active tax-retention obligation on a transaction with you. To exercise this right, contact us as set out in section 17. US residents have an equivalent route via the deletion right described in section 14.

When we have no remaining legitimate business need or legal obligation to process your personal information, we delete or anonymize it. Where deletion is not immediately possible (for example, because the data is in a backup archive), we isolate it from any further processing until deletion is possible.

10. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

11. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@tourli.com.

12. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

You can ask us to: give you a copy of your data; correct it; erase it; restrict how we use it; give it to you in a portable format; and you can object to our use of it, including to direct marketing at any time. Where we rely on consent you can withdraw it at any time without affecting what was done before. Contact privacy@tourli.com. We respond within one month. We may ask you to confirm your identity first; if we do, we will tell you within that month. You can complain to the Information Commissioner's Office (ico.org.uk) or, if you are in the EU, your local data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us.

Account Information

If you would at any time like to review or change the information in your account or delete your account, you can:

• Open the iOS app and go to Settings → Delete Account. You'll receive a confirmation email with a one-time code and the deletion will run as described in section 9.
• Log in to your account settings and update your user account.
• Contact us using the contact information in section 17, including for any deletion request you cannot complete in the app.

When you ask us to delete your account, we run the two-stage process described in section 9: a 30-day reversible grace period, followed by hard deletion of your personal data and content. A small amount of data is retained beyond that point only where law permits or requires it — see section 9 for the full list and the legal basis for each item.

13. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

14. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of certain US states, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

We may sell or share personal information to third parties for purposes such as advertising or marketing. If you are a US resident and would like to opt out of the use or sharing of your personal information for these purposes, you may do so by contacting us.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

• Identifiers (contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name)
• Personal information as defined in the California Customer Records statute
• Protected classification characteristics under state or federal law
• Commercial information (transaction information, purchase history, financial details, and payment information)
• Internet or other similar network activity
• Geolocation data (device location)
• Audio, electronic, sensory, or similar information
• Professional or employment-related information
• Inferences drawn from collected personal information

Your Rights

You have rights under certain US state data protection laws. These rights may include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data for targeted advertising, sales, or profiling

15. Do Other Regions Have Specific Privacy Rights?

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us.

16. Do We Make Updates To This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at privacy@tourli.com or contact us by post at:

18. How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please visit: tourli.com/contact

19. Email Marketing

Marketing emails from creators

Creators on Tourli can email people who have opted in to hear from them. The creator decides what to send and is the controller of that list. Tourli stores the list and sends the emails on the creator's behalf as their processor. You will only receive a creator's marketing emails if you ticked a box asking for them; buying a guide, requesting a guide alert or having a Tourli account never signs you up on its own. Our notice for creator lists explains this in detail: tourli.com/privacy/creator-emails.

Marketing emails from Tourli

We send our own "creator updates" and "customer updates" emails only to people who have opted in. Our legal basis is your consent, which you can withdraw at any time.

How to stop marketing emails

Every marketing email has an unsubscribe link and a one-click unsubscribe option that take effect immediately and do not require you to log in. The email preferences link in any email lets you manage all your subscriptions. Service emails (receipts, security notices, changes to our terms) are sent while you have an account and are not marketing.

What we record

For each opt-in we record where it happened, the exact wording you saw, the version of this notice, the date and time, how you confirmed, and any later withdrawal. Your IP address is not stored with your consent record, and we do not track whether you open or click marketing emails.

Why we keep some records after you unsubscribe or delete your account

If you unsubscribe, we keep a record that you did, so you are only emailed again if you opt in again. If an email to you bounced or you reported one as spam, we keep a scrambled record of your address so you are not emailed again by mistake. We also keep a de-identified record that consent was given and withdrawn, so we can show we acted lawfully. If you delete your account or ask for erasure, we unlink your address from our records; signing up again later is a new opt-in. For these records Tourli is the controller, on the basis of our legal obligations and legitimate interests in running a safe email service.