What you're paying for. Shibuya Sky has three parts. You enter on the 14th floor of Shibuya Scramble Square and ride a lift to the 45th (the SKY GATE); the roof itself is the SKY STAGE, open to the air, with the SKY EDGE corner looking down on the crossing, hammocks to lie in, and the GEO COMPASS at the very top; and the 46th floor is the SKY GALLERY, an indoor viewing corridor with light and video installations. The view takes in the whole city, from Tokyo Tower and Skytree to, on clear days, Mt Fuji. From 7pm, the CROSSING LIGHT beams shine up into the sky on the hour and half-hour.
Buy from the official site. The official ticket page is on shibuya-scramble-square.com/sky. For entry dates up to 18 November 2026 it sends you to its booking site, Webket; for later dates, see the 19 November change below. The authorised sellers include Klook, KKday, Trip.com (and Ctrip), LINKTIVITY and a handful of named Japanese partners; the full current list is in the official FAQ. Shibuya Sky says resale tickets are void and won't get you in, and it names Fliggy and Taobao resale tickets specifically. One snag right now: the official site's English and other foreign-language pages have been down since late October 2026, because of a fault in its translation system. The site says it's open as usual and asks overseas visitors to buy on the Japanese site using their browser's translate feature.
Prices. Adult tickets are for anyone aged 12 and over, except 12-year-olds still at primary school. Online, they cost ¥2,700 for entry before 3pm and ¥3,400 for entry from 3pm. At the counter on the 14th floor they're ¥300 more: ¥3,000 and ¥3,700. Child tickets, for children aged 11 and under plus 12-year-olds still at primary school, are ¥1,200 and sold only at the counter, just before you go in, with the child there. Children aged 5 and under, and 6-year-olds not yet at school, go free. Every child on a child ticket, including 12-year-olds at primary school, must be with an adult who has a ticket. There are no group discounts.
When tickets are released. Every ticket is for a set date and a 20-minute entry window, such as 2pm to 2.19pm. Each date goes on sale two weeks ahead, at midnight Japan time (JST), which is mid-afternoon the day before in London and the morning before in New York. The counter sells the same two weeks ahead. If adult tickets for a slot sell out online, they're sold out at the counter too, and turning up won't help; a slot can come back if someone cancels, so it's worth checking the booking page again.
Sunset slots. There's no separate sunset surcharge, but the price goes up from 3pm, and every sunset falls after that. Tokyo's sunset is at about 4.28pm to 4.46pm in November, 4.28pm to 4.37pm in December and 4.38pm to 5.07pm in January (National Astronomical Observatory of Japan tables for November, December and January). My pick is an entry slot about 40 minutes before sunset, so you've cleared the lockers and reached the roof while it's still light, then stay for the lights coming on. Sunset is popular, so I'd book on the day your date is released.
Entering on time. Arrive at the 14th-floor entrance within your 20-minute window; you can't go in early. If you're late, staff may make you wait for a later slot or turn you away, and if the later slot is in the dearer price band you pay the difference. Last entry is 9.20pm, with no exceptions. Once you're in there's no time limit, but you can't come back in after you leave.
Changes and cancellations. You can't change the date or time of a ticket. Eligible tickets from the official booking site can be cancelled free up to the day before your visit, from your My Page, and then you buy a new one. Cancellations are per payment: if you bought five tickets together, you cancel all five or none. On the day, you can't cancel unless the rooftop is closed (below). Counter tickets can't be cancelled at all, and tickets from Klook, KKday or Trip.com follow those sites' own process.
From 19 November 2026: bring your passport. Shibuya Sky is changing its booking site. For entry dates from 19 November 2026, people who live outside Japan buy on a separate site for overseas residents, and those tickets, and tickets from Klook, Trip.com and KKday, are checked against the passport details given when booking. Everyone in the group must show their original passport at the entrance; the QR code alone won't get you in. Japanese residents keep using QR codes. Before that date, the person who booked gets every ticket's QR code by email, so either print one each or arrive together and scan them from one phone.
Hours. Shibuya Sky is open 10am to 10.30pm, last entry 9.20pm, and the 14th-floor counter sells from 10am to 9.20pm. Normal opening is suspended on New Year's Day. On Thursday 19 November 2026 it opens only from 3pm, and nothing, including the ticket counter, is open before then. It can also close or shorten hours at short notice, which the official site announces.
The rooftop rules. The roof has strict carry rules, because anything loose could blow off the building. You can take a smartphone, and a camera or binoculars that fit in a pocket or hang on a neck strap. You can't take bags, backpacks or pouches; hats, caps or beanies; tripods, monopods or selfie sticks; earphones or headphones; food or drink; or anything else that could blow away or fall. All of that goes into the lockers on the 46th floor (each about 32 x 37.5 x 43cm) before you go up. If your clothes have no pockets, the 46F information desk lends a small carry bag. Tripods and selfie sticks are allowed in the indoor part of the 46th floor when it isn't crowded, but not outdoors. Don't lift children onto your shoulders or carry them in your arms on the roof.
Bags and suitcases. Large bags and suitcases aren't allowed in at all, and the 46F lockers won't take them. Leave them at your hotel, in a station locker, or at shibuya-san (below). There's a bag check at the entrance. Food and drink, even chewing gum, aren't allowed anywhere except the two bars. Smoking isn't allowed anywhere.
When the roof closes. For safety, the rooftop can close without notice for strong wind, rain, snow, approaching thunderclouds, photochemical smog or extreme heat. The indoor 46th-floor gallery stays open. If the roof is closed at your entry time, eligible online tickets can be cancelled free on the day, before you go in; once a certain time after your slot has passed, you can't. Once you've entered there are no refunds or discounts, whatever the weather does. Shibuya Sky posts whether the roof is open on its official X account and its website, so check before you leave your hotel.
Accessibility. Inside there are stairs and escalators; staff direct wheelchair users, visitors with limited mobility and pram users to priority lifts. Wheelchairs, including electric ones, can go up, though some parts of the roof are off limits and staff may ask you to switch to one of the facility's wheelchairs. Crutches and walking sticks are fine. Some areas are kept dark for the lighting effects, especially on the stairs. On the 46th floor there's an accessible toilet with ostomate facilities and a baby room. Assistance dogs are welcome; other pets aren't. Disability discount: buy a normal ticket, then show it with a disability certificate at the 14F counter before you go in, and half the price is refunded, for you and one companion. The official list names Japanese certificates and the Mirairo ID app; it doesn't mention documents from other countries.
Prams and small children. You can bring a pram to Shibuya Sky, but not onto the roof. The 46F information desk lends the facility's own prams for the roof, first come, first served, with ID, for children up to 18kg who can sit up. With a pram you can't go into some parts of the roof, including the helipad, and staff suggest a baby carrier instead.
Drinks up top. Paradise Lounge, a music bar designed by Tom Dixon's team, is on the 45th and 46th floors, open 10am to 10.30pm (last order 10pm). THE ROOF SHIBUYA SKY is the seasonal rooftop bar, open this year until 25 December 2026. Its sofa-seat tickets include Shibuya Sky entry and drinks with snacks: ¥7,000 for the Standard Set or ¥8,000 for the Champagne Set, sold two weeks ahead, for groups of two or more, all aged 20 or over (under-20s can't come along either).
Getting there. The entrance and ticket counter are on the 14th floor of Shibuya Scramble Square, which sits directly over Shibuya Station (underground exit B6). The quickest way up is the Shibuya Sky lift from the building's outside ground floor; it doesn't stop at the 2nd floor at weekends, on holidays or when busy. From the JR lines, leave by the Central or South gate and head for the East exit. From the Ginza Line, take the Scramble Square gate and turn left. From the Hanzomon and Den-en-toshi lines, take the Miyamasuzaka Central gate and turn left. From the Fukutoshin and Toyoko lines, follow the Shibuya Hikarie gates. Don't confuse it with the 'Sky Lobby' on the 11th floor of Shibuya Hikarie, the tower next door; Shibuya Sky says many people do. The building has no car park of its own.
